Delivery & Returns
Delivery
What are the shipping costs?
For the UK Mainland all orders* over £59.00 (excl VAT) are delivered free. For orders under £59.00, a delivery charge of £4.95 (excl VAT) will be added.
For the Channel Islands and offshore UK destinations all orders over £150.00 (excl VAT) are delivered free. For orders under £150.00, a delivery charge of £10.00 (excl VAT) will be added.
Where partial deliveries are made the overall delivery charge is also calculated based on the total amount (excl. VAT) of your order.
Postage stamps are exempt from free delivery limit. Some of our direct shipped items have an additional delivery charge.
Delivery times
UK Mainland:
| Ordered | Delivery day** |
| Monday to Thursday - before 6pm | Next working day |
| Monday to Thursday - after 6pm | Two working days after ordering |
| Friday - before 6pm | Monday |
| Friday - after 6pm | Tuesday |
| Saturday and Sunday | Tuesday |
Northern Ireland
| Ordered | Delivery day* |
| Monday – Friday before 3 pm | Two working days after ordering |
| Monday – Friday after 3 pm | Three working days after ordering |
| Friday until 6 pm | Two working days after ordering |
| Saturday – Sunday | Wednesday |
Scotland
| Ordered | Delivery day* |
| Monday – Thursday before 3 pm | Next working day |
| Monday – Thursday after 3 pm | Two working days after ordering |
| Friday before 3 pm | Monday |
| Friday after 3 pm | Tuesday |
| Saturday – Sunday | Tuesday |
Exceptions:
2 day delivery: Aberdeen, Inverness, Kilmarnock, Dundee and Truro. (DD8, 9,10,11)
3 day delivery: Isle of Skye, Isle of Arran, Isle of Cumbrae
3-5 day delivery: Scottish Highlands, Isle of Scilly, Channel Islands and other offshore islands.
Furniture items will have an additional delivery times:
UK: 5 days
NI: 10 days
Scotland: 5/10 days
We are closed during Bank holidays. This may delay your delivery.
Payment
Choose your preferred payment method:
Credit card
We accept all of the major credit and debit cards. Your transactions and personal data will be held in a PCIDSS accredited system using secure encryption technologies.
Paypal
We are happy to accept PayPal payments.
PayPal is an online payment service that allows you to pay for items in online stores. You will need to register via PayPal to use this option. Please note that it is only possible to pay with PayPal at the point of order.
Invoice/Viking Account
An e-mail notification of sign up is sent after your first order is invoiced.
You are registered for our electronic billing on the invoice account portal, you will receive your invoice by e-mail together with a link where you can manage your account online. Payment is due in cleared funds on the due date usually within 30 days.
Payment can be made via Debit/credit/charge card on your online customer invoice account portal.
Remittances can be sent via the invoice account portal or by email to bacsremit@officedepot.eu